10 facts about customer benefits that airlines don't want to reveal

10 facts about customer benefits that airlines don’t want to reveal

Compensate customers with promotional coupons

Normally, airlines often sell excess tickets compared to the specified number of seats on the plane, in case passengers miss their flights. Therefore, even if you have booked a ticket in advance, on the day of check-in, you may still be refused because the plane is full.

If you fly on an American plane, you may be compensated up to 1,300 USD, in case the airline cannot arrange another flight for you within 2 hours. Many airlines want to “avoid” paying in cash, so they often offer gift vouchers and travel promotions instead. However, it is advised that you should not accept promotional coupons or gifts.

Even if you are placed on a different flight, you may still be entitled to monetary compensation

In case the airline makes you miss your flight and has to arrange for you to board another plane, they will still have to compensate you with an amount equal to 2 times the value of the one-way ticket, which can be up to 650 USD. Even if you arrive a few hours late compared to the original time, the compensation will still not change.

Tuesday, Wednesday, and Saturday are always the cheapest days to fly

Planes often carry fewer passengers on certain days of the week, including Tuesdays, Wednesdays and Saturdays. For this reason, almost every flight has extra seats. Don’t be surprised if you buy cheap tickets these days. However, do not confuse the flight date with the ticket purchase date. If you buy a ticket on Tuesday for a flight on Thursday, the ticket price will still be the same.

Travelers can cancel within 24 hours even after booking

With many airlines, travelers can change or cancel their trip up to 7 days before departure and even receive a 100% refund. A few notable exceptions include American Airlines with a 24-hour reservation period or Southwest Airlines which also has a refund policy if travelers change their decisions at the last minute, right before the flight is scheduled to depart. take off.

Delay in baggage return can result in a large amount of compensation

If an airline causes tourists to miss their plans because their luggage gets stuck at the airport, the airlines also have to spend a lot of money to compensate.

In case after the plane lands, your luggage has not appeared and is still stuck somewhere (not lost), airlines may have to pay compensation of 25-50 USD per day, depending on Stuck time that multiplies. According to the US Department of Transportation, such a number is not enough to compensate for missing a skiing trip or an important wedding or business trip of a certain businessman.

The agency’s calculations show that airlines may have to spend up to 3,300 USD if they delay returning luggage to passengers on domestic flights.

Therefore, before going abroad, you should also check with some airlines to see if they are reputable or not, because you may have to make connecting flights (ie 2-3 flights). It is not always possible to fly directly to your destination. If your luggage is lost, you may be compensated, but first of all the consequence is that you will miss your next flight.

If you have to wait up to 3 hours on the plane, you can leave the plane

In case, for some reason such as mechanical failure, your plane is still unable to fly on schedule and as a result you have to wait in the plane for 3-4 hours, then you are completely free. You can leave the plane to walk around the airport or do anything you like, as long as it doesn’t affect other people. Airlines have no right to force you to sit in one place, turn off your phone, or not play your favorite game. In addition, they must also serve you free drinks and food while you wait.

If your flight itinerary is changed, you will receive the difference

In case your flight itinerary is changed, i.e. for some reason you do not end up on the original plane, you can tell the airline. You will not need to pay any additional costs during the flight, however if the price is lower than the original, you can completely receive the difference.

Some passengers will be lucky enough to be upgraded to business class if the second plane arranged by the airline is full of economy seats.

In the above case, you can keep your original ticket

Please keep your original ticket as proof of the inconvenience the change in itinerary causes you. Maybe you even get a new plane ticket for your second trip.

It’s still possible to receive compensation later, whether it’s a gift certificate or a promotional voucher

If the company cannot immediately arrange a schedule for you, cannot refund you immediately due to having to process a lot of related paperwork, you may be ready to receive compensation later. However, you need to be sure that the airline will compensate you, in any form.

Non-refundable tickets can still receive compensation

In some cases of flight delay or cancellation caused by the airline, tourists have the right to request a refund for the air ticket even if you have purchased a “non-refundable” type. This also applies to “errors” on the journey, for example you buy a direct flight ticket but end up having to transit at another airport.

Huong Giang

Theocntraveler.com

Websosanh.vn – The first price comparison website in Vietnam

Leave a Reply

Your email address will not be published. Required fields are marked *